Would your store answer a ring buyer's call?

We contact your store three ways, the way a real holiday customer would. Then we show you exactly what happened.

Phone call, website form and Facebook message
Time to first reply on every channel
Results in 5 business days, walked through on a 15-minute call

What we test

Three ways a holiday buyer reaches your store

December is when engagement-ring shoppers start contacting stores. Most owners never find out which inquiries went unanswered, or how long a reply took. We find out for you.

The phone call

During business hours, a shopper calls asking about engagement rings and holiday availability. We log whether it's answered, how long it rings, and whether a follow-up is offered.

The website form

We submit an inquiry about a custom piece through your website, then time the first reply by call, text or email.

The Facebook message

We message your store's Facebook page as a shopper, time the reply, and check what a buyer sees on your Google profile: hours, photos, review replies.

What you get

A plain scorecard of every lost-sale moment

Each channel gets a result, a time and notes on what was said. Then we walk you through it and show you how to fix each gap.

Holiday Mystery Shop — Your StoreExample layout

Channel	Answered?	Time to first reply	Notes
Phone call	Result	mm:ss	Greeting, questions asked, offer to book
Website form	Result	hh:mm	Channel used, follow-up attempts
Facebook message	Result	hh:mm	Reply quality, Google profile issues a shopper would notice

Layout only. Your report contains your store's real results. We log times and notes; we do not record calls.

How it works

Three steps. No staff are told.

Step 1

Request

Tell us your store. It takes 60 seconds. We confirm by text.

Step 2

We shop you

Unannounced, within 5 business days, on a weekday during open hours.

Step 3

Results call

A 15-minute walkthrough of your scorecard and the fixes, ranked by impact.

Who we are

We only work with independent jewelers

Deep Earth is a marketing agency built for independent jewelers: ads, Google visibility, and the follow-up systems that turn inquiries into appointments. The mystery shop is how we show owners where sales leak before anyone spends another dollar on ads.

Is it really free?

Yes. No card, no contract.

Will my staff know?

Only if you tell them. It works best unannounced.

Do you record calls?

No. We log answer times and take notes.

Who qualifies?

Owners and managers of independent retail jewelry stores with a physical storefront.

Before Black Friday

Find out before your busiest six weeks.

Request my mystery shop →

To submit your request, please enable JavaScript or call (850) 988-7072.